Falls Response Service
A fall at home can be a frightening experience, particularly for older adults who may be unable to get back onto their feet without assistance. Even when no serious injury has occurred, being left on the floor can be uncomfortable and distressing. At Falls First Response, we provide a reliable falls response service designed to help individuals safely recover after an uninjured fall in their own home. Our trained responder attends the property and provides professional assistance using specialist lifting equipment. Our aim is to ensure people receive help quickly, safely and with dignity.
When Our Falls Response Service Is Needed
Our service is designed for situations where someone has fallen but does not appear to have serious injuries.
The service may be used when:
A person has fallen at home
The individual cannot stand up independently
Manual lifting would be unsafe
Assistance is needed to return to a seated position
If there are any signs of injury or medical concerns, emergency services will always be contacted immediately.
Safe Fall Recovery with Specialist Equipment
To assist people safely after a fall, we use the Raizer lifting chair, a specialist device designed specifically for helping individuals who cannot get up from the floor.
The chair is carefully assembled around the person while they remain comfortably on the floor. Once assembled, the device gently lifts the individual into a seated position using a controlled motorised system.
This allows the person to be assisted safely without manual lifting, reducing the risk of injury for both the client and the responder.
When Our Falls Response Service Is Needed
Our falls response service is designed to provide fast and reliable assistance.
Step 1 – A fall occurs
The client activates their lifeline device or contacts the responder.
Step 2 – Responder notified
The responder receives the alert and travels to the client’s property.
Step 3 – Safety assessment
On arrival, the situation is assessed to ensure the individual is safe.
Step 4 – Safe lifting assistance
Specialist equipment is used to help the person safely return to a seated position.
Step 5 – Further help if needed
If any injuries or medical concerns are identified, emergency services will be contacted.
Professional and Dignified Assistance
Attempting to lift someone manually after a fall can cause further injury and discomfort. Our service focuses on providing safe assistance using the correct equipment and techniques.
Our priority is always:
Client safety
Comfort and reassurance
Respect and dignity
Professional care
We aim to ensure each person receives the support they need while remaining calm and comfortable in their own home.
Service Pricing
Falls Response Call-Out
£25.99 per call
Responder Attendance
£50 per hour
(Most call-outs are completed within approximately 30 minutes.)
Areas We Cover
Falls First Response proudly provides services across:
Torbay
South Hams
Teignbridge
Our responder service operates 24 hours a day, 7 days a week, ensuring assistance is available whenever a fall occurs.
Need Assistance?
If you would like to learn more about our Falls Response Service, please contact our team.
We are here to provide safe, reliable and professional support whenever it is needed.